To return a PromiseApparel product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at ADMIN@PROMISEAPPAREL.COM and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
PROMISE APPAREL LLC - Returns
6840 Orangethorpe Ave, Suite C
Buena Park, California 90620
United States
**Return Policy for Custom Printed Apparel at TheDTGshirt.com**
At TheDTGshirt.com, we are committed to delivering custom printed garments that showcase your unique style. Due to the personalized nature of our products, we have crafted a return policy to ensure your satisfaction. Please read the following carefully:
1. **Misprinted, Materially Flawed, or Defective Items:**
We stand behind the quality of our custom printed apparel. In the rare instance that you receive merchandise that is misprinted, materially flawed, or defective, we will gladly address the issue. Contact our customer service team at TheDTGshirt@PromiseApparel.com within 24 hours of receiving your order, and we will guide you through the return or exchange process.
2. **Sizing Variations:**
Please be aware that sizing can vary between body types and styles. To ensure the perfect fit, we provide detailed sizing charts on our website for each product. We recommend reviewing these charts carefully before placing your order. Unfortunately, we cannot accept returns or exchanges based on sizing discrepancies.
3. **Order Changes and Cancellations:**
Given the swift processing time of 24 to 48 hours for custom graphics, changes or cancellations to your order can only be accommodated if requested within 2 hours of placing your order. Contact us immediately at TheDTGshirt@PromiseApparel.com for assistance.
5. **Refunds and Credits:**
Upon approval of a return or exchange, we will issue a refund or credit, as per your preference. Please note that refunds may take 7-15 business days to reflect in your account.
By shopping at TheDTGshirt.com, you agree to abide by this return policy. We appreciate your understanding and look forward to delivering custom printed apparel that exceeds your expectations.
For further assistance, contact our customer service team at TheDTGshirt@PromiseApparel.com. Thank you for choosing TheDTGshirt.com for your personalized fashion needs!
